(Accouncement & Review) Kiehl’s 100% Satisfaction & Money-Back Guarantee | Ultra Facial Cream

Hello everyone!!! As you have seen in my previous blog entries, Kiehl’s has launched the Price Cut program & reinforced the ‘Try before you buy’  campaign earlier this year.

In April 2013, Kiehl’s has launched the Price Cut program as over the years, Kiehl’s has expanded rapidly with increased customers’ support and increasing new outlets worldwide..  Due to this global expansion, Kiehl’s is able to achieve bigger economies of scale and thus will be passing on the cost savings to Singapore’s customers. To give back to the community, Kiehl’s has dropped their prices for 21 of their best-selling products (with the same efficacious formulas).

Kiehl’s has originated in New York during 1851 as a classic European style pharmacy which aims to fulfill the needs of every customer. Keeping this slogan “We are delighted to serve you” in mind, every employees and members launched a legendary tradition of personalized service which treats customers as their neighbours / friends. From generations to generations, this legendary Kiehl’s experience is passed down as the ‘Kiehl’s experience’ worldwide as the company continues to delight customers with its high quality skin and hair care products. The company has a customer oriented ‘Try before you buy’ policy whereby they believe every customer has the right to try product samples before they commit to a purchase. This sampling philosophy ensure the correct formulas appropriate for customers specific needs.


Price Cut program & ‘Try before you buy’ campaign

Besides the Price Cut and Sampling Policy, do you know that throughout Kiehl’s 162 years of service, they have always been offering 100% satisfaction and money-back guarantee to customers (within 28 days of purchase)? This October, Kiehl’s wish to reinforce this 100% satisfaction and money-back guarantee policy as they wish to thank their loyal customers. Kiehl’s Singapore has successfully grown for the past 8 years and now it is time for them to express their gratitude by proudly shout out their commitment to all customers in terms of 100% satisfaction and money-back guarantee.

The policy works similar like what you have experienced when you first purchase the product ; Kiehl’s will provide personalized consultations complete with appropriate product and sample recommendations. Likewise, if you wish to return the product for any reason, Kiehl’s Customers’ Representatives (KCR) will consult you to find out more about the situation and offer an alternative product, or a money-back guarantee. This reflects the KCRs’ commitment and expertise to ensure a personalized consultation and appropriate product choices for the customers.


In addition to the reinforcement of the 100% satisfaction and money-back guarantee reassurance Kiehl’s is back with their all-time classic and top customers’ favorite – Ultra Facial Cream with new tests and results! With FOUR Sold every minute worldwide, the Kiehl’s Ultra Facial Cream is developed with only high quality ingredients to impart long-lasting hydration and skin health even in extreme climate. In 2012, over 2 Million jars are sold and celebrities like Reese Witherspoon, Cameron Diaz, and Kim Kardashian are in love with it.

This light-texture cream provides 24-hour hydration with continuous water replenishment throughout the day. This cream will leave skin visibly well-balanced, with improved softness, smoothness and radiance. Particularly useful in harsh weather conditions, it helps reduce moisture loss while drawing and absorbing moisture from the air.

Kiehl’s has sent me a specially prepared Hydration Kit to Boost Moisture level of my Skin… As we tend to spend long hours under air-con environment, most people will face dry & dehydrated skin issue. If skin becomes too dry & tight,  it will bring about discomfort like flaking, cracking and inflamed skin! To banish dry skin, it is important to adopt a suitable skincare regime to keep skin hydrated!

Deep hydration with the specially prepared hydration kit from Kiehls

Inside the hydration kit, there’s H2O Isotonic Drink, Ultra Facial Cleanser, Ultra Facial Toner, Ultra Facial Cream & Creme De Corps to quench thirst and to keep skin well-hydrated.

Creme De Corps

Deemed the most hydrating body moisturizer in the Kiehl’s line, this super-enriched and nurturing body treatment (ideal for extremely dry skin)  is formulated with Beta-Carotene, Squalane and nurturing oils. This product will leave skin soft, smooth and elegantly hydrated thus making it the original formulation and customer favorite for decades.

Have received the full size Creme De Corps from Kiehl’s last year and have been using it since. I have dry skin on my legs which will tend to itchy when i never moisturize it well (when i use other body lotion, i will have to reapply it 1-2 times throughout the day to keep it itch-free). Creme De Corps keep skin soft and hydrated without reapplication needed. With only a thin layer applied on, skin does not feel scaly, dry and itchy. Only rant is that the texture is on the heavier side which results in a greasy film. The trick is not to over apply! Less is more! 🙂

Creme De Corp

Ultra Facial Cleanser is a mild facial cleanser formulated for all skin types and PH-balanced to maintain skin’s natural balance. Gentle on skin yet effective at thoroughly cleanses skin, dissolves impurities and removes makeup without over-drying or stripping skin of its natural oils.

This is the 3rd different facial wash from Kiehl’s that i have tried and all its facial wash are always concentrated and have a creamy texture. A little amount will suffice to cleanse skin effectively and this fragrance-free cleanser is able to cleanse well and yet won’t strip too much moisture away.. After washing, there’s no tight sensation and skin feels clean & refreshed.

Ultra Facial Cleanser

Next, the Ultra Facial Toner is a milky colored mild toner suitable for all skin types. Contains no alcohol, it helps to refine surface texture while prep skin for serum / moisturizer. It also helps to balance skin and removes surface debris and remaining residue while hydrating and comforting skin.

Powered with glacial proteins, desert plant and squalane, the Ultra Facial Cream is known to hydrates even the most parched skin and Leaves IT visibly well-balanced, smooth and radiant. The highly popular Ultra Facial Cream has recently been tested at the North Pole to affirm its claim as the the Ultimate 24-hour Hydrator. Most skincare products claiming 24-hour hydration are never exposed to real environmental elements to prove their all-day endurance. To test the performance of its iconic Ultra Facial Cream, Kiehl’s partnered with adventure explorer and polar guide Doug Stoup*, on his recent expedition to the North Pole in the Arctic Ocean. Amid waters that are almost permanently covered with constantly shifting sea ice, The North Pole has some of the harshest conditions in the world with temperatures reaching as low as -43 degrees C (-45 degrees F).

*Doug Stoup is well-known among extreme explorers for pushing the limits of the human body. With 13 expeditions to North Pole and 10 expeditions to South Pole under his belt, Stoup is one of the most experienced polar adventurers on the planet

After subjecting the Ultra Facial Cream to extreme climate, this is what Doug Stoup has to say:

“I use Kiehl’s Ultra Facial Cream on my polar expeditions, as it really prevents my skin from drying and chapping. This product really works and I depend on it to provide 24 hours of continuous hydration” shares Doug Stoup, polar expedition expert. “This formula helped my face feel moisturized under such extreme conditions and this hydration helped me look 10 years younger. I’ve been exploring for a long time now, in some of the wildest places you can imagine – and it can be hell on my skin. Chapping, cracking, peeling, you name it. Now I take this along for the ride and my skin feels so much healthier and hydrated, the whole day. I’ve definitely had to share a jar or two with my crew.”

50ml @ $48

Ultra Facial Cream has also been clinically proven to improve not only surface hydration but overall skin quality. To prove the efficacy of the iconic formula that was invented 8 years ago, Kiehl’s chemists conducted new studies to test not only for duration of hydration, but for overall skin health indicators, including improvement of skin softness, smoothness, and radiance. In this clinical study, Kiehl’s Ultra Facial Cream was proven to show significant improvement in key attributes of healthy skin.

– Improves skin radiance by 32%
– Improves skin softness by 54%
– Improves skin smoothness by 42%

Ever since the Theraclear treatments, my oily skin has become less oily but it has also became drier! Moreover, i’m sleeping in an air-conditioned room every night as my hubby is afraid of the heat and this further dries my skin up. Using the Ultra Facial Cream as my night cream as it does a really good job to relieve my skin from dryness and provide long-lasting moisturized comfort every morning. The texture of the Ultra Facial Cream is light cream base and it can be spread evenly onto my skin. After which, it is quickly absorbed without greasiness (my skin is badly dehydrated so it ‘drank’ the moisturizer up really fast!). A small amount is enough to keep my skin well protected and moisturized from the dry air-conditioning. However, the moisturizer will cause some stinging sensation on sensitive parts of my face (like my nose area) occasionally but i’m ok with that. Overall, i’m pleased with this moisturizer as it is suitable for my dehydrated acne prone skin as the texture is light but very moisturizing. 🙂

Key Ingredients: Antarcticine (a glacial glycoprotein sourced in Antarctica), Imperata Cylindrica (a desert plant extract indigenous to the Australian Outback), Squalane, Avocado Oil, Tocopherol (Vitamin E)

Kiehl’s Since 1851 is available at:

Robinsons Raffles City t: 6338-3457 | VivoCity #01-11/12 t: 6376-9017 | TANGS Beauty at TANGS Orchard t: 6732-5394 | Tampines Mall #01-29 t: 6785-7610 | Takashimaya S.C., Ngee Ann City, #B1-33 t: 6732-9695 | ION Orchard #B3-54 T: 6509-8941 | Plaza Singapura #01-66 t: 6454-3457 | Parkway Parade #01-19 t: 6346-1276 | Bugis Junction #01-13 t:63369022| Great World City #01-16 t: 6735-3755 | Suntec City #01-321 t: 6336-9338

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